Set up a service request for your Joy-Con controller. General Troubleshooting: Help with audio or video issues, power troubleshooting, error messages and more can be found on our support site. Try finding help for your issue using the links below: System Controllers Accessories Internet Connection Applications and Services

Ensure your console has the latest system update. Ensure the Joy-Con have the latest controller firmware installed. Remove any skins or covers from the problematic Joy-Con, if any, and calibrate the control sticks. If the issue is occurring with a specific game or application, try the following: Check for any available software updates for that ...

In this article, you'll learn how to check the status of your Joy-Con service request.

Joy-Con Controller Repeatedly Connects/Disconnects From the Console Joy-Con Tilt or Shake (Motion Controls) Are Not Responding Correctly or Cannot Be Calibrated

Joy-Con Repair Setup Joy-Con Control Sticks Are Not Responding or Respond Incorrectly Important: These steps may fix your issue. If your problem isn’t resolved, you can set up a repair for your Joy-Con. Prior to troubleshooting a controller, we …

If the recommended solutions don't resolve the problem and you need a repair or replacement, you can set up a service request (U.S. and Canada) for your Nintendo Switch, or Nintendo 3DS family consoles, or you can find a list of Nintendo Authorized Service Centers (Latin America).

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Please try our website at support.nintendo.com or call the Consumer Assistance Hotline at 1-800-255-3700 for troubleshooting information and repair or replacement options and pricing.*

Important: You must set up a service request order with Nintendo before you can send in a Nintendo product for repair or replacement. To get started, set up a service request. Complete these steps 1. Complete an order letter to include in the box

Nintendo's Factory Service, which is defined as the repair (or replacement, at Nintendo's discretion) of Nintendo products, is available for products within their original manufacturer's warranty or service warranty period.