Feb 20, 2025 · Understand Voice of Customer (VoC) in 2025 with examples from five leading brands. Get a step-by-step guide to building a VoC strategy from scratch.

See how real companies collect and act on VoC feedback. Learn techniques, tools, and tips to improve your customer experience program.

Aug 15, 2023 · Conducting phone or online surveys, reaching out to customers by email, asking for feedback on social media, capturing interactions via contact center interactions, or inviting …

Jul 11, 2025 · Whether you are a product manager, product marketer, or customer success lead, these templates and examples will help you create a Voice of the Customer Framework. What …

Aug 2, 2025 · Net Promoter Score (NPS) is one of the most widely used metrics for capturing the voice of the customer. It measures customer loyalty and satisfaction with a single, direct …

Apr 25, 2024 · Explore 20 Voice of Customer examples from top brands like Starbucks, Apple, and more. Learn how they collect and use VoC data to improve customer satisfaction.

Aug 2, 2025 · Discover powerful voice of customer example types, from NPS to social media. Learn how to collect and analyze feedback to drive business growth. Are you truly listening to …

Jul 16, 2025 · Need inspiration for your voice of customer program? See how other brands are doing it with these real-life voice of customer examples.

Mar 18, 2025 · Voice of customer examples include customer surveys, online reviews, social media comments, support interactions, and AI-driven insights. Businesses use VoC tools to …

Mar 20, 2025 · In this article, we’ll explore eight examples of companies leveraging VoC to improve their products, customer service, UX, and accessibility – demonstrating the real …