What is a service request? | Atlassian
Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.
How service request management works in Jira Service Management
Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.
ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
Service request management is a repeatable procedure for handling a wide variety of customer service requests, including requests for access to applications, software enhancements, and …
Fulfilling service requests with your IT service desk
Effective service request management reduces the bureaucracy and cost of maintaining IT services. This page describes some best practices for fulfilling service requests using Jira …
What is service request management? | Learning - Atlassian …
Service request management differs from other service management practices such as incident, problem, and change management. It stands out as it revolves around users submitting …
Set up request management tools and processes to design a request management system around that. How are today’s teams constructing their help desks? We dug into the processes …
Best practices for service request management - Atlassian
Feb 27, 2017 · Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change …
Explore different use cases for Jira Service Management
A service desk agent fulfills the service request or moves the request to someone who can better assist the customer. Jira Service Management allows you to easily move requests between …
Configure service projects for service request management
Learn how you can reduce your IT team’s workload with Jira automation rules, use Atlassian Intelligence to generate rules, and follow best practices for automating service request …
Problem Management in Jira Service Management | Atlassian
Everything you need to know about problem management in Jira Service Management. Best practices, step-by-step guides, and tutorials for getting started.