Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would …

Oct 8, 2024 · Discover what Net Promoter Score (NPS) is, why it matters, and how to use it to measure customer loyalty and drive business growth.

Jul 14, 2020 · NPS stands for Net Promoter Score, which is a common metric used in customer experience programs. An NPS score measures customer loyalty by looking at their likelihood of …

A net promoter score is a method of using a single survey question to gauge customer satisfaction with a product. Businesses can send out this question— “On a scale of 0 to 10, how likely are you to …

The Net Promoter Score (NPS®) is the key metric of the Net Promoter System. It is measured by asking "the ultimate question" that allows companies to track promoters and detractors, producing a clear …

Mar 28, 2025 · Net Promoter Score (NPS) is a simple, yet effective metric that measures customer satisfaction and loyalty by asking one key question: “How likely are you to recommend our …

Jul 23, 2025 · Net Promoter Score (NPS) is a metric used to assess a company's customer loyalty, satisfaction, and enthusiasm. It is calculated by asking customers one question: "On a scale of 0 to …

Nov 20, 2025 · Net Promoter Score is one of the most common customer experience benchmarks for measuring customer loyalty and satisfaction. It asks customers the question: How likely are you to …

Net Promoter Score is a standardized customer loyalty metric that measures the willingness of customers to recommend a company's products or services to others. NPS is measured through a …

Mar 26, 2025 · Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. Based on a single-question survey …