Give your customers the web messaging tools they expect. Enable them to chat with your brand — whenever they need — across asynchronous messaging channels.

Genesys Cloud chat lets you instantly share your ideas with people inside your organization without sending an email. Persistent chat history allows you to start a conversation with your colleagues and …

Stay connected with loved ones in a private, secure space. Manage team communication and client collaboration with complete privacy. Integrate Genesys Chat into your app for an exclusive, secure …

A Genesys Virtual Agent can handle more complex conversations than a typical bot, allowing you to handle more queries at the self-service level without having to involve a human agent.

Genesys Cloud web messaging enables asynchronous conversations where customers can return and resume conversations with bots or agents. It provides a unified messaging experience across …

WebChat supports both desktop and mobile devices. Like all Genesys Widgets, there are two main modes: Desktop & Mobile. Desktop is employed for monitors, laptops, and tablets. Mobile is …

Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.

You can start a chat with one person and then add other people to your conversation to create a personal group. Or find and chat with a group to ask a question, make an announcement, or monitor …

Discover how companies across industries achieve their specific goals with Genesys.