Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

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Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer …

Aug 19, 2020 · Companies deploying AI-powered automation solutions like Directly can instantly take the first message typed by a customer — and usher them down the fastest path to resolution.

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

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