Commerce Department numbers are proof of this trend: ecommerce sales in the first quarter of 2025 grew 6.1% over 1Q24 ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

To uncover practical advice and real-world experiences, we asked 17 customer service experts to weigh in ... Chasing the ...

These days, accessing reliable internet at home is less of a luxury and more of a necessity. That doesn't mean that reliable, ...

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

What separates a good HVAC apprenticeship program from a great one is more than just textbooks and a curriculum — it’s about mindset, mentorship, and modern training methods that keep pace with an ...

A brand sound is the sonic expression of a business’s identity, and it should align with the visual, emotional, experiential, ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that deprioritize the customer experience — and then complaining about it.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...