Commerce Department numbers are proof of this trend: ecommerce sales in the first quarter of 2025 grew 6.1% over 1Q24 ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

To uncover practical advice and real-world experiences, we asked 17 customer service experts to weigh in ... Chasing the ...

These days, accessing reliable internet at home is less of a luxury and more of a necessity. That doesn't mean that reliable, ...

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

Antony Hausdoerfer says his day-to-day responsibilities at The AA encompass the IT systems and processes that support the business. He works alongside other senior executives, including the chief ...

Okay, so you’re hunting for the best and cheapest mobile phone plan in 2025. Price is a big deal, no doubt. But don’t let a ...

The value comes from clarity, collaboration and meeting clients where they already feel confident. That’s not just good AI ...

What separates a good HVAC apprenticeship program from a great one is more than just textbooks and a curriculum — it’s about mindset, mentorship, and modern training methods that keep pace with an ...

A brand sound is the sonic expression of a business’s identity, and it should align with the visual, emotional, experiential, ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that deprioritize the customer experience — and then complaining about it.