Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

An elder millennial took to the internet to complain about the terrible service he has noticed, specifically from teenage workers. He insisted there was a steep decline in good customer service since ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

College students might be splurging on a pair of shoes made by UGG or Birkenstock, two of the upper-end brands Tri-State ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

The dividend serves as a source of passive income, and it's secure since AT&T is growing free cash flow. Through three quarters, its FCF totaled $12.8 billion compared to $10.4 billion in 2023. FCF is ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Costco is known for its great prices, but that's only part of its appeal. Here's a closer look at why it's the most popular ...

An avatar with blue hair promised the issue would be escalated to their regional team and was there anything else she could ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...