The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

WITH so many options and features to choose from, buying a car seems daunting. Luckily, Sun Motors is here to change that.

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters divided, some coming to the employee's defense.

These days, accessing reliable internet at home is less of a luxury and more of a necessity. That doesn't mean that reliable, ...

A “click-to-cancel” rule, which would have made it easier for consumers to end unwanted subscriptions, has been blocked by a ...