The answer often comes down to one simple thing: attitude. In every aspect of life ... cancer – who've thrived because they embraced a positive mindset instead of falling into victimhood.

A team member's poor attitude can be detrimental to customer service. To change the tide and foster a positive environment, consider these steps: - Address the issue directly. Have a private ...

Positive scripting is an effective method for customer service communication if used correctly. Get the essential best practices here. Positive scripting is one practice that can help your customer ...