Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Starbucks is extending its free refill policy as it tries to make customers stay longer in stores
From the end of January, customers at participating stores will be able to get a top-up of many hot and iced brewed coffee and tea drinks.