Discover how Dynamics 365 Human Resources transforms HR from an administrative function into a strategic powerhouse ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

With its $80 million funding round, Hightouch becomes a startup unicorn. It uses AI to transform marketing and sales, ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 ...

Eternal Ltd, introduces Nugget, an AI-powered, no-code customer support platform designed to streamline business operations ...