Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience ...

Previously, she was a managing editor at Fit Small Business leading a team of content creators writing about sales, customer service ... lead and deal management, and AI tools will need to ...

It has self-service data preparation and management capabilities ... another analytics tool; it’s like a skilled guide that walks you through the intricate maze of customer behavior.

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

As companies rush to join the AI revolution sweeping across the business world, they have big choices to make.

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

These innovations include AI-enhanced spatial meeting capabilities, more efficient audio management ... also announced new AI tools aimed at transforming customer service. The Webex AI Agent ...

The QKS Group SPARK Matrix ™ provides competitive analysis and ranking of the leading IT Service Management Tools vendors. USU, with its comprehensive technology and customer experience ...

The SaaS provider is looking to bring AI agents to its customer and IT service segments after reporting $2.7 billion in subscription revenues, driven in part by AI adoption, its CFO said.