ServiceNow beat Q4 earnings expectations as subscription revenue climbed 21%, intensifying its fight with Microsoft and ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Stephen Yang, Executive President and Chief Financial Officer, and I will share New Oriental Education & Technology Group Inc.'s latest earnings results and business updates in detail with you. After ...

Nutshell reports that startups must choose CRMs based on growth stages, ensuring alignment with current needs and planning ...

Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales forecasting, all within a highly customizable interface.

Restaurant technology has entered a new phase, defined less by individual tools and more by intelligent systems that connect ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Now with a workforce of 380 employees, Ross Express shares how nearly 80 years of LTL success is built on partnerships and ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Abstract: Customer Relationship Management (CRM) through Personalized Recommendations involves tailoring product or service suggestions to individual preferences. In Mobile Commerce Strategy, the need ...

At its AI Summit last week, customer experience vendor Zendesk announced a broad set of enhancements to its AI capabilities, ranging from autonomous voice AI agents and a copilot for service admins to ...