GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced that WEHCO Video, Inc., d/b/a Cablelynx Broadband (Cablelynx), a ...

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

Cloud-based CPaaS platforms also deliver scalability, flexibility and cost savings, allowing organizations to deploy and ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

MTV will shut down many of its last dedicated 24-hour music channels after today, Dec. 31. MTV’s parent company, Paramount Skydance, is also expected to shutter music-only channels in Australia, ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Add Yahoo as a preferred source to see more of our stories on Google. A Marine Corps combat veteran who struggled to adjust after returning from Afghanistan has turned his experience into a mission to ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Messaging app Freedom Chat has fixed a pair of security flaws: one that allowed a security researcher to guess registered users’ phone numbers, and another that exposed user-set PINs to others on the ...

X has launched Chat, an end-to-end encrypted (E2EE) replacement for its existing direct messaging service. Chat is rolling out on iOS now via the X app, and it includes support for video and voice ...