We recently compiled a list of the 10 AI News Making Waves Today. In this article, we are going to take a look at where ...

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

Discover the benefits of sales automation and explore practical tips and examples to enhance your sales process today.

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

In my April 2024 CRM column, I pointed out the fact that from the first sales performance study CSO did, in 2004, to the Sales Mastery’s most recent, in 2024, the win rate of forecast deals is ...

The market for customer relationship management (CRM) software and services is growing rapidly. Total revenue of more than ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

Understanding the customer journey is essential for businesses looking to boost engagement and build loyalty. However, achieving a cohesive view is increasingly challenging, with customer interactions ...

Shares of cloud-data warehousing stock Snowflake were significantly pared down in the third quarter in favor of an ...

Despite its low market share, Pegasystems is now a leading player in the CRM & DPA industries due to its new AI innovation.