AlleyWatch caught up with Regal Cofounder and CEO Alex Levin to learn more about the inspiration for the business, the ...

New AI tools from Microsoft, Google, Intuit and Salesforce are going to help businesses move beyond generative AI to real AI.

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Survey shows overwhelming interest in AI tools, but lack of in-house technical expertise creates barriers to implementation.

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

Anthropic’s latest model, Claude 3.5, includes features like ‘computer use’ that enable its AI to perform human-like tasks on ...

“Where the technology is now, particularly with the introduction of AI agents, productivity ... Paykel is using AI bots to ...

Or did the automated customer service end your call because you did not select one of their preset options in time when ...

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

The new iRAG technology mitigates hallucinations in image generation, boosting the applicability of AI-generated images. - ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...