AI startup Hightouch has raised $80 million on a $1.2 billion valuation for marketing tools powered by machine learning and ...

AI agents aren’t meant to take human jobs—instead they free humans from their most tedious tasks and allow them to focus on ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

I spent a little time in the Miami Airport and overheard two people discussing how they were waiting for a builder in Tennessee to finish their home… And hoping rates didn’t go higher. I remained mum.

Airbnb says it's poised to roll out AI technology -- but not in the way consumers may have initially wanted. Instead of ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

Glean has dropped a new suite of tools for customers to build, deploy, and manage digital agents.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

AI agents seem capable of many tasks, but quickly become overwhelmed when given too many of them. LangChain conducted ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

During the COVID-19 pandemic, Pfizer leveraged Kore.ai’s AI agent platform to deploy a multilingual support system across 17 ...

Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...