Your customer calls support frustrated about a billing issue. Two hours later, your sales team emails them about upgrading their plan. That’s not the kind of customer experience you want to provide.

Abstract: Control systems education plays a fundamental role in engineering education, as it provides the foundation for understanding how dynamic systems respond to various inputs and behave over ...

The narrative around AI for customer engagement paints a seductive picture: frictionless interactions and hyper-personalized experiences at the push of a button. However, implementing effective AI ...

Ever heard of a heat-seeking missile? Well, meet nature’s version: the heat-sensing python. In this article, I will introduce you to these remarkable snakes. These creatures are more than just big ...

This study investigates the impact of risk management practices on sustainable project performance, specifically focusing on the mediating role of stakeholder engagement in the construction industry ...

The Oracle Customer Edge Summit 2026 will take place April 12–14, 2026 at the JW Marriott Hotel in Austin, Texas. The event focuses on industry‑specific cloud solutions for utilities, capital projects ...

Customer expectations continue to grow, with rising demand for seamless, connected, and personalized experiences across sales, marketing, and service. However, meeting these demands can be a complex ...

AUSTIN, Texas--(BUSINESS WIRE)--Zoho Corporation, a global technology company, today launched Projects Plus, a flexible, collaborative new platform providing data- and intelligence-driven project ...

Abstract: Facial recognition systems are incredibly important in today’s digital world, spanning various industries. It has several benefits and Plays a crucial part in identifying individuals, ...