The changes include a systematic review of Kansas City’s 911 calls with at least 50 calls per month randomly audited for ...

The Great Council of Chiefs has raised alarm over the increasing issue of drug abuse in urban areas, particularly within town ...

Evidence at Irfan Gill's trial showed that between June 2018 and March 2022, he worked with a call center in Pakistan for the ...

The Chicago Bulls picked up a solid win over the New York Knicks on Wednesday night. Coughing up their 22-point lead, Chicago nearly allowed New York to complet ...

California’s massive overhaul of its aging, landline-based emergency call system is years behind schedule and has been ...

To meet this moment, how can foundations and nonprofits orient their communications to foster connections and build community?

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

A notable 74.5% of agents now prefer text-based communication (chat, SMS, email) over traditional phone calls. Quality Metrics Take Priority: A significant 61.9% of contact centers prioritize customer ...

"Healthcare scheduling is often the first interaction between a patient and their healthcare provider, making it a critical touchpoint in the patient's overall journey," said Jason Zawodzinski, Senior ...

Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

T-Mobile cell and internet service has been restored after a widespread outage left many Utah residents without ability to ...