SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

The Global Call Center AI Market presents growth opportunities through automation, driven by rising demand for cost reduction ...

null ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

WorkTango reports on responsible AI use in HR, emphasizing compliance, bias audits, and ongoing monitoring to build trust and ...

AI isn’t replacing people, it’s removing low-leverage work. The real risk is roles that can’t link their impact to clear ...

Good morning, tech fam; here are some quick tech updates for you to catch up on! What’s New Today: Indian chip startup ...

For years, enterprise feedback platforms have dominated the market with bloated implementations and steep pricing. Simplesat is calling them out. Global consumer brands handle thousands of support ...

The big threat posed by this attack on Zendesk support systems is that the bogus message is seen as originating from the ...

A mousy employee and her odious boss battle for dominance in this jubilantly wicked thriller.

The Phoenix Suns continue their five-game homestand Jan. 29 against East leader Detroit. They released significant details ...

Sleek and easy-to-navigate free password management apps for Android and iOS ...