A “click-to-cancel” rule, which would have made it easier for consumers to end unwanted subscriptions, has been blocked by a ...

Peter Lynch always said that many good stock ideas are right in front of us. Today, when many investors are looking for fast ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

To uncover practical advice and real-world experiences, we asked 17 customer service experts to weigh in ... Chasing the ...

These days, accessing reliable internet at home is less of a luxury and more of a necessity. That doesn't mean that reliable, ...

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

Antony Hausdoerfer says his day-to-day responsibilities at The AA encompass the IT systems and processes that support the business. He works alongside other senior executives, including the chief ...

Okay, so you’re hunting for the best and cheapest mobile phone plan in 2025. Price is a big deal, no doubt. But don’t let a ...

A brand sound is the sonic expression of a business’s identity, and it should align with the visual, emotional, experiential, ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that deprioritize the customer experience — and then complaining about it.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...