A “click-to-cancel” rule, which would have made it easier for consumers to end unwanted subscriptions, has been blocked by a ...

Commerce Department numbers are proof of this trend: ecommerce sales in the first quarter of 2025 grew 6.1% over 1Q24 ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

To uncover practical advice and real-world experiences, we asked 17 customer service experts to weigh in ... Chasing the ...

These days, accessing reliable internet at home is less of a luxury and more of a necessity. That doesn't mean that reliable, ...

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

Antony Hausdoerfer says his day-to-day responsibilities at The AA encompass the IT systems and processes that support the business. He works alongside other senior executives, including the chief ...

Okay, so you’re hunting for the best and cheapest mobile phone plan in 2025. Price is a big deal, no doubt. But don’t let a ...

A brand sound is the sonic expression of a business’s identity, and it should align with the visual, emotional, experiential, ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...