'Good Enough' Customer Service Is NOT Good Enough. By Michael Hess. Updated on: January 19, 2011 / 7:33 ... one of the the most idiotic customer service comments I've ever heard.

(More on creating superior customer service and a superior customer experience in retail banking here.) • B2B: Here customer service is ultra-important, because any lost B2B client is a tragedy.

Research shows providing great customer service is as rewarding for customers as it is for your bottom line. Inc. Power Partner Awards Early-Rate Deadline This Friday, June 27! Apply Now ...

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

The results vary by geography but overall, no industry can deliver an excellent-to-good customer service experience that is greater than the 80% threshold.

Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned customer service. Written by Jennifer Leggio, Contributor May 7, 2009 at 4:27 ...

They don't know if wonderful service entails transferring a customer to a call center or having branch staff handle the question. Even for support functions, they often don't know what great service ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The big box, mall-type stores, and even the drive-thrus need to reinvent those words customer service and train their employees accordingly if they want to survive in a dog-eat-dog world of business.