Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

An elder millennial took to the internet to complain about the terrible service he has noticed, specifically from teenage workers. He insisted there was a steep decline in good customer service since ...

There are different ways companies can help their customers. It’s pretty cool how many options there are now but it all starts with a great customer support. Let’s check out different types of ...

There are many features that represent good customer service in a business. Good customer service is based on making the customer feel welcomed and valued by a business. Good customer service is ...

Harry Krichbaum, Canton Township This article originally appeared on The Repository: Letter to the editor: What happened to good customer service?

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.