SCOTTSDALE, Ariz.--(BUSINESS WIRE)-- Universal Electronics Inc. (UEI) (NASDAQ: UEIC), the global leader in universal control and sensing technologies for the smart home, is introducing UEI Virtual ...

We believe our acknowledgment in the Gartner Hype Cycle for ITSM, specifically in the Virtual Support Agent category, reflects our commitment to innovation in GenAI-powered support solutions.” — ...

ServiceNow Inc. today introduced Now Assist for Virtual Agent, a chatbot that uses generative artificial intelligence to help workers quickly find business information. The chatbot is rolling out on ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

When discussing intelligent automation, the topic often veers toward chatbots. The terms "chatbots" and "virtual support agents" (VSAs) are often used interchangeably. But are these two technologies ...

The agent learns “independently” whenever it completes a new chat with a user. This allows it to add it to its “core knowledge” of 50,000 pages of HP product information. As more users engage with the ...

There’s seldom a day goes by when I don’t see news about artificial intelligence (AI). And rightly so—the maturity of AI is improving rapidly, and the potential for transformation is unprecedented.

In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

Customer service chatbots are quickly increasing in popularity, and it’s easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload ...

Oversee, the leading travel technology platform for travel spend optimization and agentic AI, today announced support for Conferma-powered virtual card payments in its reshopping and rebooking engine.