The Federal Trade Commission will require software provider accessiBe to pay $1 million to settle allegations that it ...

Sitejabber, an "AI-enabled reviews platform" developed with a $600,000 grant from the National Science Foundation has been banned from providing misleading ...

AI-driven models like LLMs transforming how we interact with information. Google faces competition from startups and tech ...

Introduction The Applied Earth Observations Innovation Partnership (AEOIP) was established in 2018 to facilitate knowledge ...

It took police more than a week to publicly identify Debrina Kawam, 57, as the woman who was fatally set on fire in a New ...

In a nutshell When AI doctors had to diagnose through conversation rather than multiple choice tests, accuracy dropped dramatically – from 82% to as low as 26% in some cases Current AI systems ...

McGrath said consumers will see these technology trends impact them in ways like dematerialization, in which consumers rely ...

Constellation Energy is positioned to benefit from surging energy demand driven by the AI revolution and data center ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

It was easy to miss Dr. Robert Gray’s quick movements, tapping the screen of his smartphone at the beginning and end of patient visits on a recent day.

When a team of San Jose State University business students recognized the path toward academic counseling and course ...