The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Disruptive forces dictate the need for speed when it comes to key digital initiatives. Here’s how IT leaders are overhauling ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

A few weeks ago in this column, a reader wrote to inquire about what she should do regarding a colleague on the autism spectrum who interacts with a wide variety of other colleagues in a semipublic ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Teams too often ignore the fact that people don't think and work alike. Teams must instead appreciate their different work ...

The days of simply selling phone plans and devices are long gone. Today’s telecom brands need to focus on customer ...

Here are five proven ways to keep your team engaged on Friday afternoons, plus two powerful strategies to jumpstart Monday ...

Some people reported that their new provider gave them better customer service, cellular coverage ... and fitness trackers as part of the tech team. Previously, Courtney reported on environmental ...

But with so many treatments available, which ones actually work? A team of researchers set out to answer this question in a massive study published in BMJ Evidence-Based Medicine. Gathering data ...

Through its coaching services and innovative platform, Lincoln, Neb.-based Humanize IT aims to enable MSPs to have more meaningful client conversations, stay aligned with clients’ evolving needs and ...

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