From chat to email, SparrowDesk’s AI agents now deliver context-aware, branded responses and seamless handoffs to human ...

Astrik unveiled Chattrik, Pakistan’s first AI‑enabled live chat solution developed entirely by local talent, marking a major milestone for the country’s ...

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

What started as a simple click to delete turned into a time-consuming battle with chatbots, customer service, and outdated ...

Sophisticated chatbots use machine learning, natural language processing, and large-language models to handle more complex ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales ...

Toku Ltd. ('Toku' or the 'Company'), a Singapore-incorporated customer experience (CX) technology company, today commenced ...

Just Eat Takeaway has launched an AI voice assistant in its UK app, allowing customers to place orders by speaking rather ...

Using AI chatbots for legal advice matters may put attorney-client privilege at risk, and the chat logs could be used against ...

The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...