“Introducing Nugget – an AI-native, no-code customer support platform. Nugget helps scale support effortlessly – highly ...

Artificial intelligence has revolutionized customer service and business automation, making AI chatbots an essential tool for modern businesses. In 2025, companies are leveraging advanced chatbot ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

Implementing AI tools such as sentiment analysis has enabled Kakani and his team to gauge customer emotions during calls. This capability allows customer service representatives to adjust their ...

The problem with broadcast tech that lacks customer focus ... effectively they support the broadcaster’s day-to-day operations—either directly through support services or indirectly through ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Attackers use caller ID spoofing and AI voices to steal money. Tech expert Kurt “CyberGuy" Knutsson provides seven ways to ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

The principles of Site Reliability Engineering (SRE) help technology companies address a key challenge—finding a balance ...

Whether that’s an actual product, an app, or even just e-commerce and customer service functionality ... with the right parts and tools, is dispatched the first time around. But that’s not something ...