Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

As it happens, those well-crafted, word-perfect customer service scripts aren’t what ... and that you’re there to help makes a powerful, positive impact. “How can I help?” ...

Word of mouth can lead a consumer to think ... Today’s tech-savvy consumers share their positive customer service experiences on various platforms—social media, blogs, email, and in talks ...