Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team. Segment’s ...

Listening to your customers and adding an in-demand product or feature will increase customer retention rates, sales and conversions. 4. Use customer feedback to improve customer service ... leading ...

A restaurant located in the Unionville area of Markham was charged with a food safety violation by inspectors recently. The eatery was included in a roundup of businesses charged by York Region Public ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Dealing with a challenging customer service call can test your composure. To maintain a positive attitude and tone, consider these strategies: - Practice active listening to understand the ...

It’s no surprise that the language you use has a huge impact on how the customer perceives quality of service. But it might come as a surprise that the 4 most important phrases in customer ...

A similar process has taken place in customer service and customer support, and it now takes more to achieve a positive customer experience than it used to. Take self-service, for instance. Though the ...

Dealing with upset customers is a challenging aspect of customer service, and the way your reps diffuse the situation is critical to success. Here are a few positive phrases your team can use with ...

Positive scripting is an effective method for customer service communication if used correctly. Get the essential best practices here. Positive scripting is one practice that can help your customer ...