Regional broadband provider to deploy GOCare’s suite of communication products to enhance subscriber engagement and simplify ...

Streamline every conversation with Bitrix24. Bring messages from social media, messaging apps, and your website into one ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

Call and live chat company Moneypenny has added to its team with the appointment of a customer experience specialist.

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

Cloud-based CPaaS platforms also deliver scalability, flexibility and cost savings, allowing organizations to deploy and ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan.

A strategic layer defines business outcomes, prioritizes automation opportunities, establishes value metrics, and aligns initiatives with regulatory and ethical expectations. A governance layer ...