Learn how DLA, GSA’s Federal Acquisition Service and the State Department are modernizing their contract and acquisition ...

Consumer-facing artificial intelligence (“AI”) tools are quickly becoming the target of wiretapping class actions, particularly in California ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Shopify customer service apps can fulfill this need by allowing merchants ... and it integrates seamlessly with the platform ...

Apple is rolling out a new “Find My” location service that will be integrated into airline customer service at companies like ...

Operational applications are how businesses and organizations generate value from IT. As part of CRN’s Stellar Startups for ...

Snowflake is also releasing a managed version of the Apache Polaris catalog, which it introduced and released to open source ...

With all of these pressures impacting the enterprise application market, we predict that in 2025 the two dominant themes will ...

Poor customer service can turn a simple issue into a time-consuming nightmare. Speed is crucial for any website or ...

PLDT Enterprise continues its commitment to making it easier for businesses to access and adopt digital solutions through the launch of its Online Service ...

British Airways has opened applications for 270 graduate and apprenticeship positions ranging from customer service to ...