AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

British Airways has opened applications for 270 graduate and apprenticeship positions ranging from customer service to ...

Apple is rolling out a new “Find My” location service that will be integrated into airline customer service at companies like ...

From retail to IT support, artificial intelligence agents are software programs that help workers with repetitive tasks and ...

With all of these pressures impacting the enterprise application market, we predict that in 2025 the two dominant themes will ...

New AI tools from Microsoft, Google, Intuit and Salesforce are going to help businesses move beyond generative AI to real AI.

We recently surveyed thousands of savers and analysed rates in the savings market over a 12-week period. This allowed us to ...

Discover the evolution of GPT models and their transformative impact on AI-driven language processing and industry ...

As these applications grow in both scope and sophistication, e-commerce will become even more personalized, putting more pressure on retailers to develop supporting omnichannel supply chains.

Learn how DLA, GSA’s Federal Acquisition Service and the State Department are modernizing their contract and acquisition ...

In fact, according to Gartner's research, global spending on AI is expected to reach £229 billion by 2027, with enterprise ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.