AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

New AI tools from Microsoft, Google, Intuit and Salesforce are going to help businesses move beyond generative AI to real AI.

From retail to IT support, artificial intelligence agents are software programs that help workers with repetitive tasks and ...

The card brand uses a new form of generative AI that improves data sourcing, making human involvement less necessary.

The SaaS provider is looking to bring AI agents to its customer and IT service segments after reporting $2.7 billion in subscription revenues, driven in part by AI adoption, its CFO said.

DE&I is changing contact centres, making them more inclusive and improving both employee and customer experiences. Cirrus' ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

A recently released report by Kapture CX documents the rise of hybrid customer support. The study shows that customers want ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.