Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

AlleyWatch caught up with Regal Cofounder and CEO Alex Levin to learn more about the inspiration for the business, the ...

New AI tools from Microsoft, Google, Intuit and Salesforce are going to help businesses move beyond generative AI to real AI.

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Survey shows overwhelming interest in AI tools, but lack of in-house technical expertise creates barriers to implementation.

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

Anthropic’s latest model, Claude 3.5, includes features like ‘computer use’ that enable its AI to perform human-like tasks on ...

“Where the technology is now, particularly with the introduction of AI agents, productivity ... Paykel is using AI bots to ...

Or did the automated customer service end your call because you did not select one of their preset options in time when ...

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...