AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

New AI tools from Microsoft, Google, Intuit and Salesforce are going to help businesses move beyond generative AI to real AI.

The card brand uses a new form of generative AI that improves data sourcing, making human involvement less necessary.

DE&I is changing contact centres, making them more inclusive and improving both employee and customer experiences. Cirrus' ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

A recently released report by Kapture CX documents the rise of hybrid customer support. The study shows that customers want ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

Anthropic’s latest model, Claude 3.5, includes features like ‘computer use’ that enable its AI to perform human-like tasks on ...