One of the industries most in need of customer database software is e-commerce - and the solution that businesses should ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Discover the benefits of sales automation and explore practical tips and examples to enhance your sales process today.

The NHTSA recently announced recalls for 304,068 vehicles. This includes BMW, Mazda, Volkswagen, Porsche vehicles and Honda ...

Customer support—be it one person at a small company or teams of people at multiple locations throughout the world representing a larger brand—is where “judgment day” occurs. A customer could be doing ...

Regal, the most customer-centric contact center software, today announced the completion of a $40 million funding round to accelerate the rollout of its groundbreaking AI Phone Agents for contact ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Ready to take control of your company’s financial health? Explore the costs, features, and benefits of an online bookkeeping ...

Mazda is recalling 151,329 of its CX-70 and CX-90 vehicles. Each recall includes a crash risk, the NHTSA report said.

H&R Block's online software makes it difficult for customers to downgrade from a paid tier to its free service. But that will ...