LIVONIA, Mich.--(BUSINESS WIRE)--WorkForce Software, the #1 rated workforce management solution for large employers, is pleased to announce it is the first workforce management software provider to ...

While the labor market remains “tight,” employees and candidates aren’t budging on what they expect from their employers. Competitive pay and benefits are often not enough to attract and retain top ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...