What is the purpose of a business? For some founders, it’s financial success; for others, stability; for still others, running a business offers a sense of freedom. Your priorities can and do evolve ...

The most forward-thinking organizations are moving loyalty frameworks to the center of their growth strategy, where it becomes the gravitational pull that influences every business decision. True ...

A version of this article appeared in the Summer 2021 issue of strategy+business. In the blink of an eye, COVID-19 disrupted the business environment and illuminated a profound, sometimes overlooked ...