Human risk management platform Mimecast has revealed that cybercriminals are bombarding Australians with tens of thousands of fake government emails in a massive new phishing campaign that uses the ...

As one of the machinery of government changes announced by Prime Minister Scott Morrison on Sunday, the Department of Human Services has been renamed to Services Australia. Services Australia, mapped ...

Services Australia is optimistic a boost to staffing will curb woeful payment processing and call waiting times. Services Australia tabled new data during senate estimates this weeks, showing ...

People living in Australia who speak a language other than English (LOTE speakers) can access mental health support services in their own language. Find how to access services in your state or ...

The maximum waiting time for an average day in May 2022 for child support was about 25 minutes; by September 2024 that had increased to almost 90 minutes. This marks the highest that figure has been ...

In short: Staff at Services Australia say they are being publicly humiliated and face disciplinary action if they take longer than 5 minutes to go to the toilet. Employees have reported having their ...

Aussies are growing increasingly frustrated with wait times for calls to Services Australia with some customers now complaining government staff "refuse to answer calls" at all. The government service ...

Services Australia may be in line for new powers to force third-parties hit by data breaches involving government identifiers to disclose the incident quickly. The agency, which holds data on 27.5 ...

Services Australia will continue to lease space in CDC's Hume and Fyshwick data centers located in the Australian Capital Territory, as reported by iTNews. In a contract notice published on February ...

A “digital doppelganger” whose government records were repeatedly mixed up had his privacy breached by Services Australia, Australia’s privacy commissioner has found. Services Australia has been ...

Services Australia is switching providers for contact centre management services from Telstra to Optus in a $578 million deal. The agency told iTnews that it is treating the change as “an opportunity ...