An old business mantra says that "the customer is the king." I don't think the customer is the king. My belief is that a balanced and fair working relationship where no one is the king, and both ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 6 years old. When you’re already ...

Ethics and morals in business are the standards the organization uses to define what constitutes good and bad behavior by management and employees. Large corporations often put their ethical and moral ...