DEAR HARRIETTE: I’m a 26-year-old freelance writer who’s been struggling to find a steady stream of clients and projects. A few months ago, a friend generously offered to refer me to someone in his ...

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...

“They’re a pain. They’re too picky. They expect too much. They’re too much work. We don’t want to do that. We only want to do this.” Have you ever uttered one of these phrases? Has one of your ...

The best way to prevent problems with difficult clients is to define your immutable laws. Think of your team and top clients as precious gems to be protected. Sooner or later, it happens to all of us.