Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its annual Showcase conference in New York City, customer service ...

It's the second of two days at Zendesk Relate 2025 and we're ready for more exciting content! TechRadar Pro is live in Las Vegas, ready for Zendesk's annual convention, where we're hearing from ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. This article is more than 4 years old. Zendesk shared its Q4 and ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

(Bloomberg) -- Software maker Zendesk Inc agreed to be acquired by a group of buyout firms led by Hellman & Friedman and Permira for about $9.5 billion. The all-cash transaction offers shareholders ...

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of ...

The Zendesk ownership saga took several new turns this week, with an external investor, Jana Partners, agitating against the company, a review of its strategic options coming to a close, and the ...