A CRM database is a business tool used to track and organize customer information throughout your business. These databases are supported by customer relationship management (CRM) software, which ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. This article is more than 3 years old. Customer service software ...

Discover how a CRM can enhance business relationships. Learn about the benefits of CRM and how to optimize CRM strategy for better customer management. Customer relationship management software is a ...

What Is CRM Automation? A Complete Guide for Sales Teams Your email has been sent Discover how CRM automation can streamline your workflows and processes. Learn the benefits, features, and best ...

When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Software giant Salesforce ($CRM) is scheduled to announce its results for the third quarter of Fiscal 2026 after the market ...

You’ll find dozens of options when shopping for a CRM. But if you are a for-profit business, a few CRM systems stand out among the rest. That’s because some CRM systems are specifically focused on ...

CRM software giant Salesforce (NYSE:CRM) will be reporting results this Wednesday after market close. Here’s what you need to ...