Call centers often have specific needs and requirements to operate properly. Between the sheer volume of calls that take place at large call centers and the budget considerations that come with ...

Whether you run a small business out of your home, you manage a large company with hundreds or thousands of people, or you’re in charge of an enterprise that falls somewhere in between those, a VoIP ...

How to Future-Proof a VoIP Phone System + Keep Costs Down Your email has been sent Discover how to get a VoIP phone system that saves you money without sacrificing the features and capabilities you ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Zoom Phone is a low-cost VoIP platform, starting at only $10 per ...

Gone are the days when communication relied on bulky desk phones and copper wires. In fact, for many young people, traditional landlines have become relics of the past. After all, the ability to make ...

Appliances from Allworx, Critical Links, Fonality, Microsoft, and Sutus all combine sophisticated features and low cost; they differ in breadth and complexity, with Fonality’s Asterisk-based PBXtra ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

VoIP Pricing Guide: How Much Does a VoIP Phone System Cost? Your email has been sent VoIP service can be a low-cost upgrade from landlines. See how much you can ...

IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. At the Uniformed Services University of the Health Sciences, a U.S ...

Call it the Harvard University Tower of Babel. That might be the most descriptive way to look at the institution’s network of networks that consists of 10 academic units with independent CIOs and ...