SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

PCI Pal® (LON: PCIP), a global provider of secure payment and customer interaction solutions, today announced an expansion of its strategic relationship with Zoom Communications, Inc. (NASDAQ: ZM), ...

Genesys wants large action models — not large language models — to support reliable enterprise automation. The company announced on Feb. 10, 2026, what it describes as the industry's first agentic ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...

Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...

Available Now, Journey.ai Enables Sensitive and Regulated Workflows to Be Resolved Inside Zoom Virtual Agent Without Exposing Raw Data to AI Systems By integrating Journey.ai into Zoom Virtual Agent, ...

In this week’s No Jitter Midroll (NJM), we focus on one aspect of ServiceNow’s Xanadu platform update: AI Agents. “With ServiceNow AI Agents, we are announcing our vision to leverage AI agents that ...