When you look at the emerging landscape of communications platforms, one model gaining momentum is Communications Platform-as-a-Service. But what exactly is CPaaS? Below I’ll explain how it works and ...

I was much younger, with two young kids and no gray hair. The iPhone didn’t exist yet. Cloud communications as we know it was still in its infancy. I was knee-deep in a consulting project that had me ...

Avaya (US): Avaya is a global leader in providing cloud-based communications and collaboration solutions. They offer a ...

Everything these days has an API. Whether it's a new means of making a voice or video call, sending a message, controlling factory temperature, or changing the bandwidth on a network, it can be said: ...

Building a robust and efficient tech stack, the collection of software tools and applications a company uses to manage its operations, is a critical task for any business. When well-constructed, a ...

Seamless communication is a key part of operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) lets you achieve that without completely overhauling your ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. For a positive experience, people need to feel heard and to get ...

Communications Platform as a Service is becoming a go-to innovation for large and small agencies looking to improve the citizen experience. CPaaS replaces massive call centers and old-fashioned ...

Learn how CPaaS can help your business adapt to evolving customer needs and expectations, while future-proofing your operations and enhancing your CX strategy. Communications Platform-as-a-Service ...