Business Insider

Leaked documents show Shopify's customer service has 'deteriorated' as the company issues a 'Code Yellow' for its support team

Shopify declared a "Code Yellow" calling for improvements to the way its Support teams work. Executives said that merchants aren't as satisfied as they used to be. Shopify's number of active merchants ...
Business Insider

Shopify launched a new AI-powered assistant to help merchants as its support staff remains under a 'Code Yellow' for 'deteriorated' performance

Shopify beta-launched an AI assistant for its help center. It can answer questions about getting started on Shopify and running an online store. It's the latest in a series of AI tools Shopify has ...
Yahoo Finance

Domaine Acquires Code, Expanding European Shopify Practice and Engineering Expertise

NEW YORK, June 23, 2025 /PRNewswire/ -- Domaine Worldwide, the leading global Shopify design and development practice, today announced its acquisition of Code, one of Europe's top Shopify agencies.
Business Insider

Shopify launched a new AI-powered assistant to help merchants as its support staff remains under a 'Code Yellow' for 'deteriorated' performance

Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...