In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers' demands. Many retailers have implemented Artificial ...

Oracle on Tuesday upgraded its self-service offering with the release of Siebel Communications Billing Manager 5.1.1 and Siebel Communications Billing Analytics 5.1.1 — applications built on Siebel’s ...

Like many human resource (HR) departments, the staff at Register.com, a New York City-based seller of domain names and website tools, finds itself stretched thin sometimes. With 300-plus employees ...

Voxeo is filling out their strategy to provide Unified Self-Service. Yesterday's acquisition of IMified greatly enhances Voxeo's UC portfolio, and is a key component in its Unified Self-Service ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Moving forward with its YOUcentric application integration ...

Genesys customers will have access to SpeechStorm applications in short order. This week contact center company Genesys announced it has acquired a provider of self-service applications for mobile, ...

Genesys, a provider of customer experience solutions, today announced the acquisition of LM Sistemas, a Brazilian provider of self-service applications and services. Financial terms of the deal were ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com/uk), the market leader in omnichannel customer experience (CX) and contact centre solutions, today announced ...

After meeting with a large telecommunications company recently, I was greatly surprised to learn the organization was in the process of removing many of its self-service applications. The reason: it ...

There is a shortage of data scientists. In the United States, some estimates are that there are only enough qualified data scientists to fill 50% of the open data science jobs. This large gap is ...

I always thought self-service applications are one of the great ironies of the information age. Consider it from a consumer point of view: companies are turning over their data-entry grunt work to be ...