Execs say DIY OpenAI connections risked pushing CRM data past the ‘trust boundary’ Salesforce users running Agentforce with ChatGPT Enterprise or Edu can now update CRM data directly from the bot, a ...

In all the excitement over Google and Facebook, my usually eagle-eyed enterprisey colleagues missed that salesforce.com exposed some of its users to a phishing scam. The Washington Post says that: ...

Marc Benioff expects to increase AI monetization while delivering more value for customers on their preferred pricing model.

Salesforce is cutting jobs and reducing its reliance on large language models due to trust issues in generative AI, shifting ...

Salesforce is launching natural language queries for its Einstein Analytics that will enable visualization and data discovery breadcrumbs for business users. And given how Salesforce's analytics team ...

Clients affected by the Pardot marketing automation software scripting error received System Administrator access Saturday, but still needed to figure out how to ...

Salesforce Lightning is the latest iteration of the well-known cloud-based CRM software from Salesforce. It features new and advanced functionalities and an updated, easy-to-use user interface.

Salesforce’s $27.7 billion acquisition of team chat software vendor Slack was announced last week, with CEO Marc Benioff heralding the deal as a “match made in heaven” for the two companies. There are ...